Contact Us

how can we help you?

Get answers to common questions, track your order,

or reach our team directly - we're here for you.

Get answers to common questions, track your order, or reach our team directly - we're here for you.

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BROWSE FAQS

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subscription →

order and shipping →

product and safety →

quality and ingredients →

returns and pricing →

track order →

contact us →

subscription →

order & shipping →

product & safety →

quality & ingredients →

returns & pricing →

Track Your Order

waiting on your purely nutrient® order?

Enter your order number or tracking code to see your delivery status.

You'll find these in your order confirmation email.

Enter your order number or tracking code to see your delivery status. You'll find these in your order confirmation email.

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Reach Out to us

contact our support team

message us anytime – 24/7 email support!

Our dedicated customer service team is led by our trusty receptionist, Alex, and Co-Founder, Jason. Whether you have a question, need help with an order, or just want to say hi - we’re available 24/7.

or call our customer care hotline on this schedule:

PHONE NUMBER: +1 786 568 8893

CONTACT HOURS: 9AM - 5PM EST Monday - Friday

message us anytime - 24/7 email support!

Our dedicated customer service team is led by our trusty receptionist, Alex, and Co-Founder, Jason. Whether you have a question, need help with an order, or just want to say hi - we’re available 24/7.

or call our customer care hotline on this schedule:

PHONE NUMBER: +1 786 568 8893

CONTACT HOURS: 9AM - 5PM EST

Monday - Friday

FAQs

Subscription & Account

How do I cancel my subscription?

We make it easy! You can cancel anytime through our Purely Nutrient Customer Portal, just Click HERE

Enter your email address in the field below and click the button to get an email with a magic link which will allow you to see subscriptions linked to your email address and you can cancel your subscription.

Why am I receiving orders I didn't authorize?

This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel through the Purely Nutrient Customer Portal, or reach out to hello@purelynutrient.com and we’ll sort it out right away.

The website says I don't have a subscription, but I'm still being charged?

It may be linked to a different email or payment method. Try logging into Purely Nutrient Customer Portal with the email you used at checkout.

If it’s still not showing up, just reach out to hello@purelynutrient.com and we’ll find it for you.

How do I update my subscription (frequency, products, or address)?

You can update your frequency, products, or shipping address anytime at Purely Nutrient Customer Portal

Or if you prefer, just email hello@purelynutrient.com and we’ll happily make the changes for you.

How do I skip my next shipment?

Still working through your current supply? No problem! Skip your next shipment by reaching at us at hello@purelynutrient.com and we’ll push your renewal date.

FAQs

Order & Shipping

When will my order be shipped?

Orders are typically processed within 1–3 business days after payment confirmation.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with your tracking number and a tracking link. You can also use the order tracker on our contact page.

Can I cancel or change my order after placing it?

Yes, We’ve made cancellation simple and hassle-free. You can cancel anytime by:

Clicking the link below and logging in to manage your subscription:
🔗 Click here to cancel

Or emailing our support team at: ✉️ hello@purelynutrient.com

Do you ship internationally?

Yes, we offer international shipping. Please note that for orders outside the US, shipments are fulfilled through our logistics partner, which may result in shipments originating from a different location. Delivery times for international orders may vary.

Where is my order being shipped from?

All US orders ship from the US, and our products are manufactured here. International orders may ship through an international logistics partner for faster delivery. If you’re a US customer seeing unexpected shipping info, contact hello@purelynutrient.com

How do I update my shipping address?

If your order hasn’t shipped yet, email hello@purelynutrient.com with your updated address and we’ll fix it.

For subscriptions, you can update by clicking here or just let us know. Happy to help either way.

FAQs

Quality & Ingredients

What ingredients are in Purely Nutrient's Beetroot + Pomegranate?

Organic Beetroot Extract (1,200mg) cold-processed with intact dietary nitrates, and Concentrated Pomegranate Extract (500mg) standardized for punicalagin content.

Is Purely Nutrient's Beetroot + Pomegranate gluten-free? Allergen-free?

Yes, free from gluten, dairy, soy, sugar, GMOs, and artificial additives.

Are your products made in the USA?

Yes. Manufactured in the USA with globally sourced ingredients. Each batch undergoes quality control checks for purity and consistency.

Are your products FDA approved?

Dietary supplements are not required to be FDA approved. Our products are produced in GMP-certified facilities following strict manufacturing standards. These statements have not been evaluated by the FDA.

Is the product third-party tested for quality & safety?

Each batch undergoes quality control checks for purity and consistency. For specific concerns, reach out to hello@purelynutrient.com

Returns & Pricing

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that returns will need to be sent to the following address: 5215 S Boyle Ave, Vernon, CA 90058

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How do I request a refund?

To start a return, you can contact us at hello@purelynutrient.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@purelynutrient.com

Why does the website price differ from what I saw on social media?

Our social media ads often feature limited-time sales that may have expired. The most current pricing is always what is listed directly on the Purely Nutrient site. Spot an offer you want to ask about? Reach out to our support team and we'll take care of you.